Safi Pro Laundry Parlour Privacy Policy

This Privacy Policy outlines how Safi Pro Laundry Parlour ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application and services, including laundry, dry cleaning, and home cleaning.

PRIVACY POLICY

Effective Date: April 3, 2026

1. INFORMATION WE COLLECT

To provide a seamless cleaning and delivery experience, we collect the following types of information:

  • Account Information: When you sign up or log in, we collect your name, email address, phone number, and encrypted password.

  • Location Data: With your explicit permission, we collect your precise geographic location to facilitate the pickup and delivery of clothes and items, and to dispatch cleaning crews to your residence.

  • Service Details: Information about the items we clean for you (e.g., clothing types, quantities) and specific instructions for house cleaning services.

  • Communication Data: Records of your chats with our admin/support team to resolve issues or provide custom quotes.

  • Transaction Data: Details of your order history, payment methods (processed via secure third-party gateways like M-Pesa), and loyalty points.

2. HOW WE USE YOUR INFORMATION

We use the collected data for the following functional purposes:

  • Service Fulfillment: To pick up, clean, and return your items to the correct address.

  • House Cleaning Logistics: To navigate our staff to your home for scheduled cleaning sessions.

  • Account Management: To maintain your profile, loyalty points, and order history.

  • Customer Support: To communicate with you via the in-app chat regarding order status or queries.

  • Safety & Security: To verify identities and prevent fraudulent transactions.

3. SHARING OF INFORMATION

We do not sell your personal data. We only share information with:

  • Delivery Personnel: Your name, phone number, and location are shared with our riders/staff to complete your service.

  • Payment Processors: Necessary data is shared with secure financial service providers to process payments.

  • Legal Compliance: If required by law or to protect the safety of our users and staff.

4. DATA STORAGE & SECURITY

  • Cloud Storage: Your data (including chat history and profile details) is stored securely using Firebase (Google Cloud).

  • Retention: We retain your information as long as your account is active or as needed to provide you services.

  • Protection: We implement industry-standard encryption to protect your sensitive data during transmission and storage.

5. YOUR CHOICES & RIGHTS

  • Location Permissions: You can enable or disable location tracking through your device settings at any time. However, disabling this may require you to enter addresses manually for every order.

  • Account Deletion: You may request the deletion of your account and associated data by contacting our support team.

  • Access & Correction: You can update your phone number, name, and service area directly within the Profile section of the app.

6. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the app or sending an in-app notification.

CONTACT US

If you have questions regarding this Privacy Policy, please contact us at:

Safi Pro Laundry Parlour

Eldocity, Business Centre,

Behind Brookside - Shop No. 75.

Phone number: 0768431487

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